Privacy Policy

Last Updated: October 11, 2026

1. Introduction and Overview

This Privacy Policy (“Policy”) explains how Cozvra (“we,” “us,” or “our”) collects, uses, stores, shares, and protects your personal information when you visit our website, purchase our products, contact us, or otherwise use our services.

Our services may include our website, online store, customer support, order fulfillment, communications, and official social media channels.

Please read this Policy carefully. By using our services, you acknowledge that your personal information may be handled as described in this Privacy Policy.

We process personal information in accordance with applicable privacy and data protection laws. Depending on your location, these may include the EU General Data Protection Regulation (GDPR), UK data protection laws, U.S. state privacy laws, and other applicable regulations.

We may update this Privacy Policy from time to time. The date shown above indicates the latest version.

2. What Personal Information We Collect

“Personal information” or “personal data” means information that identifies, relates to, describes, or can reasonably be associated with an individual.

We may collect information from the following sources:

Information you provide directly when placing an order, creating an account, subscribing, contacting customer support, or communicating with us;
Information collected automatically when you browse or use the Website, such as IP address, device information, browser type, and website activity;
Information received from service providers, payment processors, logistics providers, analytics providers, advertising platforms, or other lawful sources.

Please do not send sensitive personal information unless it is reasonably necessary for us to provide a requested service.

A. Information You Provide Directly

Identity and contact information: name, email address, phone number, billing address, and shipping address;
Account information: login credentials, account preferences, and saved settings where applicable;
Transaction information: orders, purchases, return requests, refunds, and related transaction records;
Communication information: emails, customer service requests, chat messages, feedback, and other correspondence;
User-provided content: photos, videos, files, reviews, comments, or other content you choose to send to us.

B. Information Collected Automatically

When you use our Website, we may automatically collect certain technical and usage information, including:

IP address;
browser and device type;
operating system;
referring pages or websites;
pages viewed and interactions with the Website;
dates and times of visits;
cookie identifiers and similar technical information.

C. Payment Information

Payments may be processed by third-party payment providers. We generally do not directly store complete payment card numbers or payment account credentials handled by those providers.

We may receive limited payment-related information, such as transaction status, payment method, transaction identifier, or billing details, as necessary to process and manage your order.

3. How We Use Personal Information

We may use personal information for the following purposes:

Purpose	Examples of Information Used	Legal Basis Where Applicable
Order processing & fulfillment	Name, address, contact details, order and payment information	Contract performance
Customer service	Email, phone number, order details, communications	Contract performance / legitimate interests
Shipping & delivery	Name, address, phone number, order information	Contract performance
Marketing communications	Email address, preferences, usage information	Consent or legitimate interests where permitted
Website analytics & improvement	Device, browser, cookie and usage information	Consent or legitimate interests where permitted
Security & fraud prevention	IP address, transaction information, logs	Legitimate interests / legal obligations
Legal & regulatory compliance	Order, invoice, transaction and account information	Legal obligation

We do not sell personal information in the ordinary meaning of selling data for monetary payment.

4. Sharing of Personal Information

We may share personal information only where reasonably necessary for operating our business, providing our services, or complying with applicable law.

A. Service Providers

We may share information with service providers that help us operate the Website and provide our services, including hosting providers, cloud services, payment processors, customer service providers, logistics companies, shipping carriers, analytics providers, security providers, and email service providers.

B. Payment Providers

Payment information may be processed by independent payment providers in accordance with their own privacy policies and security practices.

C. Shipping and Logistics Providers

We may provide your name, delivery address, telephone number, and necessary order information to carriers and logistics partners for fulfillment and delivery purposes.

D. Legal Requirements

We may disclose information if required to comply with applicable laws, court orders, regulatory requests, or lawful requests from government authorities.

E. Business Transfers

If our business is involved in a merger, acquisition, reorganization, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

F. With Your Consent

We may share personal information for other purposes where you have provided consent or otherwise directed us to do so.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Website, remember preferences, analyze performance, improve services, and support advertising and marketing.

Essential cookies: required for basic Website functions, such as shopping cart, security, checkout, and account features.
Functional cookies: used to remember preferences and improve Website functionality.
Analytics cookies: used to understand how visitors use the Website and to improve performance.
Marketing cookies: used to measure campaigns, personalize advertising, or show relevant marketing content.

Where required by applicable law, non-essential cookies are used only after obtaining the required consent.

You may manage cookie preferences through our cookie consent tools or through your browser settings.

6. Analytics and Advertising

We may use third-party analytics and advertising services to understand Website performance, measure advertising effectiveness, and improve our marketing activities.

These providers may use cookies, pixels, device identifiers, or similar technologies, subject to applicable law and your consent choices where required.

7. Data Storage and Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include encryption, access controls, secure hosting, authentication mechanisms, monitoring, and other security safeguards.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. International Data Transfers

Because we operate internationally and use service providers in different countries, your personal information may be processed or stored outside your country of residence.

Where required by applicable law, we use appropriate safeguards for international data transfers, such as contractual protections or other recognized legal mechanisms.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Policy, including order fulfillment, customer support, account management, security, dispute resolution, and legal compliance.

Certain transaction, accounting, tax, or legal records may be retained for longer periods where required by law.

When information is no longer required, we may delete, anonymize, or securely dispose of it.

10. Your Privacy Rights

Depending on your country or region, you may have certain rights regarding your personal information.

These rights may include:

Right of access: request information about personal data we hold about you;
Right to correction: request correction of inaccurate or incomplete personal information;
Right to deletion: request deletion of personal information in certain circumstances;
Right to restrict processing: request limits on how personal information is processed;
Right to data portability: request certain personal information in a portable format where applicable;
Right to object: object to certain forms of processing, including direct marketing;
Right to withdraw consent: withdraw consent where processing is based on your consent;
Right to complain: lodge a complaint with an appropriate data protection or supervisory authority where available.

To exercise an applicable privacy right, please contact us at support@cozvra.com.

We may need to verify your identity before processing certain requests.

11. Privacy Rights for European Users

If you are located in the European Economic Area, United Kingdom, or another jurisdiction applying similar data protection rules, you may have additional rights under applicable data protection law.

Where the GDPR applies, our legal bases for processing may include performance of a contract, compliance with legal obligations, legitimate interests, and consent.

You may also have the right to lodge a complaint with the competent supervisory authority in your country.

12. Privacy Rights for U.S. Residents

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on the applicable law, these rights may include the right to:

request access to certain personal information;
request correction of inaccurate information;
request deletion of certain personal information;
receive information about certain categories of data processing;
opt out of certain targeted advertising or data-sharing activities where applicable;
exercise privacy rights without unlawful discrimination.

To submit a privacy request, please contact us at support@cozvra.com.

13. Marketing Communications

Where permitted by law, we may send you promotional emails or other marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the message or contacting us directly.

Even if you opt out of marketing, we may still send transactional or service-related communications, such as order confirmations, shipping updates, security notices, or customer service messages.

14. User Content, Reviews, Photos, and Videos

If you submit reviews, photos, videos, or other content to us, we may process that content for customer service, order support, product evaluation, or other purposes related to your request.

We will not use private customer-support materials for unrelated public marketing purposes without an appropriate legal basis or consent where required.

15. Children's Privacy

Our Website and services are not directed specifically to children.

We do not knowingly collect personal information from children below the minimum age required by applicable law.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us so that we can review and address the situation.

16. External Links

Our Website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, content, or security of independent third-party websites.

We recommend reviewing the privacy policies of any third-party services you use.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

18. Contact

If you have any questions, privacy requests, or concerns regarding this Privacy Policy, please contact us.

Email: support@cozvra.com

Shipping & Delivery

Returns & Exchanges