Returns

Returns & Exchanges

1. Return Eligibility

We want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return within 14 days of receiving your order.

To be eligible for a return, the product must generally be:

• unused and in its original condition;
• free from damage, excessive wear, or modification;
• complete with all included parts, accessories, manuals, and components;
• returned in its original packaging where reasonably possible;
• accompanied by valid order or purchase information.

2. Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, customization, condition, or other legitimate reasons.

Non-returnable items may include:

• products that have been significantly used, damaged, altered, or modified;
• products missing essential parts, accessories, or components;
• personalized, customized, or specially manufactured products where applicable;
• consumable products that have been opened or used;
• products that cannot reasonably be resold for hygiene or safety reasons after opening;
• items specifically identified as non-returnable on the product page.

This does not affect any mandatory consumer rights that may apply under the laws of your country or region.

3. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or materially different from the product you ordered, please contact us as soon as possible.

We may ask you to provide your order number, photographs, videos, packaging information, or other relevant details to help us evaluate the issue.

If the problem is confirmed to be our responsibility, we may offer an appropriate solution such as:

• replacement of the affected product;
• replacement of the affected part or component;
• repair where appropriate;
• partial refund;
• full refund.

4. Change of Mind Returns

If you wish to return an eligible product because you changed your mind, ordered the wrong item, or no longer want the product, you may request a return within the applicable return period.

Unless otherwise required by law or stated on the product page, return shipping costs for change-of-mind returns are the responsibility of the customer.

Original shipping charges, expedited shipping fees, or other non-refundable service charges may not be refundable where permitted by law.

5. Exchanges

If you would like to exchange a product, please contact us at support@cozvra.com.

Exchange availability depends on product availability, condition, destination, and the specific circumstances of the request.

In some cases, the fastest way to receive a different product may be to return the original product and place a new order.

6. Return Process

To request a return, please follow these steps:

• Contact us at support@cozvra.com and provide your order number and reason for the return.
• Provide photographs or other supporting information if requested.
• Wait for return instructions before sending the product.
• Package the product securely to prevent damage during return shipping.
• Send the return using the instructions provided by our customer service team.

7. Return Shipping

For returns resulting from a change of mind, incorrect selection, or other reasons not caused by Cozvra, the customer is generally responsible for return shipping costs.

For confirmed defective, damaged, or incorrectly shipped products, we will provide an appropriate return or replacement solution and cover reasonable shipping costs where applicable.

We recommend using a trackable shipping service for returns where tracking is available.

Customers should retain proof of shipment until the return has been successfully completed.

8. Refunds

Once your returned product is received, we will inspect it to confirm that it meets the applicable return conditions.

If the return is approved, the refund will normally be issued to the original payment method where possible.

Please allow additional processing time for your bank, card issuer, payment provider, or financial institution to complete the refund.

Refund processing times may vary depending on the payment method and financial institution.

9. Partial Refunds

Where permitted by law, a partial refund may be issued if a returned product:

• shows signs of use beyond what is reasonably necessary to inspect the product;
• has been damaged by the customer;
• is missing parts, accessories, or original components;
• has significantly reduced value due to the customer's handling.

Any deduction will be reasonably related to the reduction in the product's value.

10. Order Cancellations

If you wish to cancel an order, please contact us at support@cozvra.com as soon as possible.

We will make reasonable efforts to cancel the order before it is processed or shipped.

Once an order has entered fulfillment, been dispatched, or otherwise cannot be canceled, you may need to follow the standard return process after receiving the product.

Customized or specially prepared products may be subject to different cancellation conditions if clearly stated on the relevant product page.

11. Warranty Claims

Certain products may include a manufacturer or seller warranty. Specific warranty periods, conditions, and exclusions may vary by product.

Where a warranty applies, the applicable terms will be stated on the product page, product documentation, or separate warranty information.

A warranty may not cover damage caused by:

• misuse or improper operation;
• accidents or physical damage;
• unauthorized modification or repair;
• improper installation or maintenance;
• normal wear and tear;
• failure to follow product instructions or safety guidance;
• damage caused by external conditions outside normal product use.

12. Products Damaged by Customer Use

Products damaged as a result of misuse, improper installation, accidents, unauthorized modifications, improper maintenance, or failure to follow product instructions are generally not considered defective products.

Normal wear and tear resulting from ordinary product use is also generally not considered a manufacturing defect.

13. Missing Items or Parts

If your order arrives with an item, part, or accessory missing, please contact us as soon as possible.

Please provide your order number, details of the missing item, and photographs of the package and received contents where requested.

Once confirmed, we will work with you to provide an appropriate solution.

14. Packages Damaged During Delivery

If your package arrives visibly damaged, please photograph the outer packaging, shipping label, and affected product before discarding the packaging.

Contact us at support@cozvra.com with the relevant information so that we can investigate the issue.

15. Refunds for Lost Packages

If a shipment appears to be lost, please contact us so that we can investigate the shipment with the relevant carrier or logistics provider.

If the package is confirmed to be lost and the loss is not caused by incorrect shipping information provided by the customer, we will offer an appropriate solution, which may include a replacement or refund.

16. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If a package cannot be delivered because the customer provided an incorrect, incomplete, or outdated address, additional shipping or handling costs may apply.

Please contact us as soon as possible if you notice an error in your shipping information.

17. Consumer Rights

Nothing in this Returns & Exchanges Policy is intended to limit or exclude any mandatory consumer rights available under applicable laws in your country or region.

If local law provides rights or remedies that are more favorable than this policy, those mandatory legal rights will continue to apply.

18. Contact Us

If you have questions about returns, exchanges, refunds, damaged products, or warranty claims, please contact our customer service team at: