FAQ

Cozvra offers thoughtfully selected products designed to bring warmth, comfort, and coziness to everyday life, at home and on the go.

Our product selection may change over time as we introduce new items and improve our existing range.

Please refer to each product page for the latest specifications, features, compatibility information, and usage details.

We recommend reviewing the product description, specifications, dimensions, features, and care instructions listed on the product page.

If you are unsure whether a product is suitable for your needs, you can contact us at support@cozvra.com before placing your order.

Yes. Minor differences in color or appearance may occur due to screen settings, lighting conditions, photography, manufacturing variations, or product updates.

These small differences do not normally affect the function or intended use of the product.

You can place an order in just a few steps:

1. Choose the product you want and add it to your cart
2. Review your cart and selected options
3. Proceed to checkout
4. Enter your shipping and billing information
5. Select an available payment method
6. Complete your payment
7. Receive your order confirmation by email

Available payment methods are displayed during checkout and may vary depending on your country, currency, or payment provider availability.

Supported options may include credit cards, debit cards, digital wallets, or other payment methods shown at checkout.

For more information, please visit our Payment & Taxes page.

Payment may be declined for several reasons, including:

• incorrect card or billing information;
• insufficient available funds;
• a payment limit imposed by your bank;
• security or fraud-prevention checks;
• the payment method is not supported for the transaction;
• authorization was declined by your bank or payment provider.

Please check your payment information or contact your bank or payment provider.

If you continue to experience problems, contact us at support@cozvra.com.

Please first check your spam, junk, or promotions folder.

Make sure the email address entered during checkout was correct.

If you still cannot find your confirmation, please contact support@cozvra.com and provide your name and any available payment or order information.

We begin processing orders as quickly as possible. If you would like to change or cancel an order, please contact us immediately.

Email support@cozvra.com and include your order number.

We will make reasonable efforts to update or cancel your order before it enters fulfillment or is shipped, but changes cannot always be guaranteed.

If your order has not yet been processed or shipped, we may be able to update your shipping information.

Please contact support@cozvra.com as soon as possible with your order number and the correct address.

Once a shipment has been handed over to the carrier, address changes may no longer be possible.

Orders are normally processed and prepared for shipment within 3–7 business days.

Processing times may occasionally be longer during holidays, high-demand periods, or due to product availability.

Standard shipping normally takes approximately 5–20 business days after your order has been processed and dispatched.

Total delivery time therefore consists of:

• Order processing: 3–7 business days
• Shipping: approximately 5–20 business days

Delivery times are estimates and may vary depending on destination, customs clearance, carrier operations, weather, holidays, or other external factors.

Yes, we offer worldwide shipping to supported international destinations.

Shipping availability may depend on the destination, local regulations, carrier restrictions, or the type of product ordered.

If you are unsure whether we can ship to your location, please contact support@cozvra.com.

Once tracking information becomes available, you may receive a tracking number or tracking link by email.

Tracking information may take some time to update after the carrier first receives the package.

If you have not received tracking information or need help locating your shipment, please contact us.

Tracking systems do not always update in real time. There may be a delay between package movement and the information displayed by the carrier.

Tracking may also update less frequently during international transit, customs processing, weekends, or holidays.

If your tracking has shown no movement for an extended period, please contact support@cozvra.com.

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or region.

Where applicable charges are collected by us, they will normally be shown during checkout.

Unless otherwise stated, additional charges imposed separately by local authorities may be the responsibility of the recipient.

If your product arrives damaged, defective, or materially different from what you ordered, please contact us as soon as possible.

Please provide:

• your order number;
• clear photos or videos of the issue;
• photos of the packaging where relevant;
• a short description of the problem.

Contact: support@cozvra.com

Once we review the information, we will work with you to provide an appropriate solution.

Eligible products may be returned within 14 days of receiving your order, subject to our Returns & Exchanges Policy.

Products generally need to be unused, undamaged, complete, and returned in acceptable condition.

Return eligibility and shipping responsibility may depend on the reason for the return.

Please review our Returns & Exchanges policy or contact us before sending a return.

If you return an eligible product because you changed your mind or ordered the wrong item, return shipping is generally your responsibility.

If the product is confirmed to be defective, damaged, or incorrectly shipped by us, Cozvra will provide an appropriate solution and cover reasonable return or replacement shipping costs where applicable.

Warranty coverage may vary depending on the product.

If a product includes a manufacturer or seller warranty, the applicable warranty period, conditions, and exclusions will be stated on the product page, product documentation, or warranty information.

If you have a warranty-related question, please contact support@cozvra.com.

Yes. If you are interested in purchasing a larger quantity for a business, project, organization, or other purpose, please contact us for availability.

Email: support@cozvra.com

Please try the following:

• refresh the product page;
• check that all required product options have been selected;
• clear your browser cache or cookies;
• try another browser such as Chrome, Firefox, Safari, or Edge;
• try another device.

If the issue continues, please contact support@cozvra.com.

If you need help with a product, order, payment, shipping, return, or warranty request, please contact our customer service team at:

support@cozvra.com

When contacting us about an existing order, please include your order number so we can assist you more efficiently.