Terms of Service

Terms of Service

Last Updated: October 11, 2026

1. General

These Terms of Service govern your access to and use of www.cozvra.com (the “Website”) and any products or services offered through the Website.

Throughout these Terms, “we,” “us,” and “our” refer to Cozvra and the operator of this Website. “You” and “your” refer to any visitor, customer, or user of the Website.

By accessing the Website, browsing our products, or placing an order, you agree to be bound by these Terms of Service. If you do not agree with these Terms, please do not use the Website.

We reserve the right to update, modify, or replace any part of these Terms at any time. Changes will become effective once published on this page.

2. Eligibility and Website Use

You may use this Website only for lawful purposes and in accordance with applicable laws and regulations.

You must be legally capable of entering into a binding agreement in your jurisdiction, or use the Website with the permission of a parent or legal guardian where required.

You may not use the Website to:

• Violate any applicable law or regulation;

• Engage in fraudulent, abusive, or misleading activity;

• Transmit malware, viruses, or other harmful code;

• Attempt to gain unauthorized access to the Website or related systems;

• Interfere with the security or normal operation of the Website.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, and other information displayed on the Website are accurate.

Actual product colors and appearance may vary slightly due to screen settings, lighting conditions, manufacturing variations, or product updates.

Product availability may change without notice. We reserve the right to modify, discontinue, or limit the availability of any product at any time.

4. Prices

Prices are displayed in the currency shown on the Website at the time of purchase.

Prices may change at any time without prior notice. The price charged for an order will be the price displayed during checkout when the order is submitted.

In the event of an obvious pricing, technical, or listing error, we reserve the right to correct the error or cancel the affected order. If payment has already been received for a canceled order, the applicable amount will be refunded.

5. Orders

Placing an order constitutes an offer to purchase the selected products.

We reserve the right to accept, reject, limit, or cancel an order where reasonably necessary, including in cases involving:

• Product unavailability;

• Incorrect pricing or product information;

• Payment authorization issues;

• Suspected fraud or unauthorized transactions;

• Unusual or abusive ordering activity;

• Shipping restrictions or address issues.

If an order is canceled after payment has been received, we will refund the applicable amount using the original payment method where possible.

6. Payment

7. Shipping and Delivery

Shipping methods, estimated processing times, delivery times, and applicable shipping charges are described on our Shipping Policy page or during checkout.

Delivery estimates are provided for reference and are not guaranteed. Delivery may be affected by customs processing, carrier delays, weather, holidays, address issues, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delivery issues resulting from incorrect or incomplete address information supplied by the customer.

8. Taxes, Duties, and Customs

Taxes may be charged where required by applicable law.

For international orders, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country or region.

Unless otherwise stated during checkout, customers are responsible for any applicable import-related charges imposed by local authorities.

9. Returns, Refunds, and Exchanges

Returns, refunds, exchanges, cancellations, and related eligibility requirements are governed by our Returns & Refunds Policy.

Please review the applicable policy before placing an order.

10. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or materially different from what you ordered, please contact us within the period specified in our Returns & Refunds Policy.

We may request reasonable supporting information, such as photographs, videos, packaging details, or order information, to evaluate the issue.

11. Product Use

Products must be used according to their intended purpose and any instructions, warnings, or safety information provided with the product.

Customers are responsible for determining whether a product is suitable for their intended use.

We are not responsible for damage resulting from misuse, unauthorized modification, improper installation, improper maintenance, or use contrary to product instructions.

12. Warranty

Certain products may include a manufacturer or seller warranty. Where applicable, warranty details will be stated on the relevant product page, product documentation, or warranty policy.

Any warranty is subject to its stated terms, exclusions, and limitations.

Nothing in these Terms limits any mandatory consumer warranty rights provided by applicable law.

13. Intellectual Property

Unless otherwise stated, all content on this Website, including text, graphics, logos, product images, videos, designs, layouts, and other materials, is owned by or licensed to us and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit Website content without prior written permission, except where permitted by applicable law.

14. Third-Party Services and Links

The Website may contain links to third-party websites, applications, payment providers, delivery providers, or other services.

These third-party services are operated independently. We are not responsible for their content, policies, availability, security practices, or services.

15. Privacy

Our collection and use of personal information are governed by our Privacy Policy.

16. Cookies

The Website may use cookies and similar technologies for essential functionality, preferences, analytics, security, and marketing purposes.

Where required by law, non-essential cookies will be used only after obtaining the necessary consent.

17. Limitation of Liability

To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, or punitive damages arising from the use of the Website or products purchased through it.

We are not responsible for delays, interruptions, or failures caused by events outside our reasonable control, including natural disasters, transportation disruptions, telecommunications failures, government actions, labor disputes, or other force majeure events.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

18. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Cozvra, its operators, affiliates, employees, service providers, and partners from claims or losses arising from your unlawful use of the Website or material violation of these Terms.

19. Governing Law and Consumer Rights

These Terms are governed by applicable law, subject to any mandatory consumer protection rights available in your country or region.

Nothing in these Terms is intended to restrict rights that cannot legally be waived or limited.

Any dispute will be handled by a court or other competent authority in accordance with applicable law.

20. Severability

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.

21. Entire Agreement

These Terms of Service, together with our Privacy Policy, Returns & Refunds Policy, Shipping Policy, and any additional policies published on the Website, constitute the agreement governing your use of the Website and purchase of products.

22. Contact Information

If you have any questions regarding these Terms of Service, please contact us at: